![]() You can change the names of your SSIDs (network names) to make them recognizable, then connect directly to that SSID on the device in question. ![]() Use your router’s admin panel (or associated mobile app) to check what bands are available. If you’re connecting to an access point a few rooms away or you’re trying to get Wi-Fi reception outside, then you’ll have better results by opting for the 2.4GHz network. Try doing this from the same part of your house since other factors (like dead zones) may be impacting performance. Try testing a few different devices that use the same network to determine whether or not the problem is limited to a single device. It’s hard to recommend a one-size-fits-all solution for this, but you can test it by checking multiple devices around your home whenever you encounter problems. If ever you need to factory reset the router you can use the login information on these stickers to set it up again from scratch. You can usually find this page (or similar instructions) printed on the router itself. You can also check for software updates and apply them using the web page (router login) or mobile app that you use to manage the device. Keep in mind, though that if you find yourself having to do this a lot, it might be time to replace your router. You can do this by unplugging for around 30 seconds, then plugging everything back in and waiting for it to start up again. If Wi-Fi is working on some devices but not on others, or if you can’t connect to it at all, try restarting your router. Like any other device in your house, they can completely or partially crash which negatively affects the devices that rely on them. Routers are designed to be “always-on” devices, but they still need a restart now and again. RELATED: Internet Problems? Here's How to Tell if It's Your ISP's Fault Your Router May Need a Restart (and Update)Īs noted in the previous step, your router may need a restart to resolve whatever problem is causing your Wi-Fi dropout. If you still can’t connect to Wi-Fi, you can start troubleshooting the local network instead. If Wi-Fi comes back and you have no internet connection, it’s time to contact your ISP or use a cellular device like a smartphone to check for any network outages. Power cycle them by turning them off for about 30 seconds, then turning them back on. In both instances, the first thing you should try is to restart all of your network hardware, including any routers and modems in use. You can log in to your router’s admin panel and take a look at the connection status to know for sure. ![]() If you can see that your device is still connected to the wireless network-either in your device’s settings or network status area-then you may have a wider internet problem. If you see that your device isn’t successfully connecting to Wi-Fi (often indicated with a symbol at the top of the screen, or in the taskbar on Windows) then you have a Wi-Fi problem. Internet dropouts are more likely to be caused by the external connection, but they may be due to problems with network hardware on your end. Wi-Fi dropouts are caused by a problem with the local network.
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